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 Foil AFS warranty

Conditions de garantie

AFS has taken chosen the highest quality materials and construction methods available with the utmost care. In the product development phase, AFS thoroughly tests each product in many different conditions to detect and correct any gaps in the structure prior to production. We carefully inspect each product before shipping.
AFS warrants this product against any lack of conformity for the buyer in accordance with articles L. 217-4 to L. 217-14 of the  French Consumer Code and the directives of the European Union).

Qu’est-ce qu’un défaut de conformité ?

  • The product does not conform to the description given by the seller.
  • The product is unsuitable for the purpose of goods of the same type;
  • The product is unsuitable for any special use sought after by the consumer,  which special use was made known to the seller and accepted by him in writting at the time of conclusion of the contract and accepted by the seller.
  • The setting up has not been carried out as stipulated in the user manual.
  • The product has a manufacturing defect, an imperfection, a bad assembly.

Durée de la garantie.

All of our products are warranted for 2 years (24 months) from the date of delivery of the product(1).

Limites de la garantie :

The guarantee is only valid for products under a leisure scope of windsurf foiling and does not cover products used for hire or for teaching purposes.
Unfortunately, despite all the care taken in manufacturing, no product is indestructible and we must exclude the following (without this list being limited and exhaustive):

  • Normal wear and tear,
  • The impacts, scratches or any other damage caused by other objects,
  • Corrosion, degradation due to sun and UV, salt, water, sand and wind,
  • Damages caused by an utilisation other than that of destination of the product, collisions / impacts, bad care or storage, or any other damage resulting from the negligence, an user error, or an inappropriate use,
  • Damages caused by assembly or configuration error,
  • Collateral damages or injuries caused by one or more defects in material or workmanship,
  • Damage related to use in waves or on shore breaks …

Cette garantie est nulle si :

  • Any modification or transformation has been made to the product.
  • The product has already been repaired without the prior written approval of the AFS.
  • Accessories other than those certified compatible by AFS (wing type) have been assembled to the original product.
  • The serial number can no longer be clearly read on the equipment.

Activation de la garantie :

In order for the «guarantee» to be activated, the warranty validation form available via the link below has to be sent to AFS within 30 days of the date of purchase of the product :

 

 

Procédure de garantie :

If you bought your product from an AFS dealer: contact your dealer and provide him with all the necessary parts (proof of purchase, photos …) so that he can mount the most complete file possible. We will give an answer to your dealer within 48 hours to arrange the return of the product if necessary.

If you bought your foil directly on our site, you must fill out the form accessible to the link :

 

 

We will tell you by e-mail how to proceed within 48 hours. If we decide that the item is defective, we will refund the return shipping charges in the form of a purchase order on our site.
Any warranty claim must be requested in advance to AFS (in case of direct purchase) or by your dealer before the product is returned. No product will be accepted as guarantee in the opposite case.
If a product is determined to be defective, at our sole discretion, we will decide to either repair or replace the defective item. AFS will not be responsible for any collateral damage, costs, losses or injuries caused by faulty operation of this product.
Proof of purchase must accompany any claim related to the warranty. The name of the retailer and the date of purchase must be clear and legible.
In case of replacement, we will provide a product identical or equivalent in scope to the original product if it is no longer in stock.
We reserve the right to revoke this warranty in the event of any abuse of this policy.
If you have other requests or questions, do not hesitate to contact us.

There are no warranties that extend or extend the warranties specified in this text.

(1) The legal warranty of 2 years is transferable in case of resale of the product within the limit of its duration.

Attention : Tous les commandes seront expédiées selon leur ordre d'arrivée, avec un délai de livraison de 15 jours. Dismiss