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Terms and conditions

Article 1: Fields of Application and Modification of the General Conditions of Sale

These general conditions of sale apply to all orders placed on the website
This site is operated by SARL Tridenn SARL, hereinafter referred to as ‘Tridenn SARL’. These conditions will be deemed accepted by any customer who has validated an order on the site Tridenn SARL reserves the possibility to adapt or modify at any time the present general conditions of sale. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

Article 2: Product ordering

Article 2.1: Order flow
An order is processed as follows: After browsing the site and adding the items that it wants to buy in its shopping cart, the customer must register in order to inform billing and delivery information and be able to follow the status of his order in my account. After confirming the basket, the customer can choose the method of payment he wants to validate the payment. In the case of a check or bank transfer payment, the order is taken into account as soon as it is validated and the customer receives a summary by e-mail, the status of the order is then “Pending”. The product (s) will be sent only upon receipt of the payment. In the case of a Paypal or Credit Card payment, the order is taken into account and signaled “Pending payment” to the customer, it will change to the status “In Processing” when it has been paid and accepted on the site Paypal. Regardless of the method of payment chosen, your order will only be validated when you have received a second email to take your order into account. This notification confirms the availability, integrity and preparation of the shipment of your order. In case of problem related to the product (s) ordered, Tridenn SARL reserves the right to cancel the order. You will then receive an email of cancellation of order and in the case of a payment cb or paypal, the amount of the transaction will be refunded. At the time of sending the parcel, you will receive a “Shipped” order email with delivery information.

Article 2.2: Product Availability

Our products and prices are valid as long as they are visible on the site, within the limit of available stocks. On receipt of your order, we check the availability of the product (s) ordered. In the event of unavailability, we commit ourselves within 30 days from the validation of the order either to deliver the product ordered to you, to offer you a similar product at a similar price, or to refund it by check. In case of stock shortage on one of the products of your order: We ship the rest of your order.

Article 3: Validation of orders and electronic signature (Act of 13 March 2000 on electronic signature)

Any order signed by the consumer by “double clicking” constitutes an irrevocable acceptance which can only be called into question within the limits provided for in these general conditions of sale. The “double click” associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes a validation of the unspoken contract between the seller and the buyer. This validation has value between the parties in the same way as a handwritten signature.

Article 4: Price

Tridenn SARL reserves the right to modify its prices at any time but undertakes to apply the rates in force that will have been indicated to you at the time of your order, subject to availability on this date. The prices indicated by default on the site are inclusive of VAT (French VAT 20,0%), but if you are registered as a customer with a delivery address outside of CEE or DOM TOM, the prices will be displayed Excluding taxes, . Shipping outside EEC will be accompanied by invoices in triplicate and the customs clearance slip. ATTENTION: for these deliveries outside EEC and DOM TOM customs clearance fees and other taxes at the entrance of the country of destination you will be claimed to recover your parcel. To find out the rates and amounts of these taxes, please consult the customs tariffs in force for your country.

Article 5: Methods of Payment and Security

You can pay by:
Credit card: Payment is made via the secure Paypal payment interface on the website. No banking information transiting on our site, the payment card is completely secure thanks to the paypal interface.
Check: The check must be made payable to Tridenn SARL. Your order is then reserved for 6 days. After this time, without receiving your check, it will be canceled. The order will only be processed upon receipt of your check and after validation.
Bank Transfer: Your order is then booked for 6 days. After this time, without receiving your transfer, it will be canceled. The order will only be processed upon receipt of your transfer and after validation.
Secure: Your credit card details are encrypted using the Secure Socket Layer (SSL) protocol and never pass in clear on the network. Payment is made directly to Paypal. Tridenn SARL has no access to these details, and does not keep them on its servers. That’s why they are asked for each new transaction on our site.
Retention of title clause: The products remain the property of Tridenn SARL until the complete receipt of the order by Tridenn SARL. However, from the time of delivery to the customer, the risks of the goods delivered are transferred to the customer.
Failure to Pay: Tridenn SARL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid in full or in part for a previous order or with which a payment dispute is in progress of Directors.

Article 6: Responsibilities

Tridenn SARL can not be held responsible for the non-performance of the contract from time to time, force majeure, or in the event of a total or partial strike of postal services, carriers, and disasters caused by floods or fires. With respect to products purchased to meet professional needs, Tridenn SARL shall not be liable for any consequential damages resulting from the present, loss of use, loss of profit, damages or expenses that may arise. The choice and the purchase of a product or a service are placed under the sole responsibility of the customer. The total or partial inability to use the products, in particular due to incompatibility of the equipment, can not give rise to any compensation, reimbursement or questioning of the liability of Tridenn SARL, except in the case of a hidden defect, non-conformity, defect or exercise of the right of withdrawal envisaged under article 8. In case of hidden defect, you have the choice between cancel the order or keep the product against a reduction of price. In case of non-delivery of an order or a part of order, you have a maximum of one (1) month (from the date of departure from our warehouses) to demonstrate you. After this period, we will not accept any claim.

Article 7: Right of withdrawal

In accordance with article L.121-20 et seq. Of the Consumer Code, the consumer has 14 working days from the date of delivery of his order, to return any article that does not suit him and ask for exchange or refund without penalty, with the exception of return costs.
For this, the package must neither have been unpacked nor mounted. We undertake to refund or exchange any unused and returned product in its original packaging within 14 days of receipt of your package.
To make it simple, just contact our sales department in order to obtain a return number, or fill out the revocation form you can download here and send it back to us.
The return costs are the responsibility of the customer.
If a product exchange (size, color) is requested, shipping costs will be invoiced to you. In the case of a refund request, the total amount of the product and the related transport costs will be refunded.
The costs of return in the event of retraction remain the responsibility of the customer. In order to ensure the tracking of your package, please choose to make your return in colissimo followed. For products larger than 15kg or very large, we will take care of the removal. This fee will be deducted from your refund.
Method of refund: After receipt and acceptance of the return, we will refund you within 3 working days, no voucher will be published. The method of reimbursement will be the same as that which you will have used during the payment of your order, Credit card, Paypal, check or bank transfer. Only the amount of the price of the product (s) returned will be priced into account, the shipping cost initially paid for this order will not be refunded.

Article 8: Guarantees, insurance and after-sales services

On new products sold on Tridenn SARL (with or without promotions), the manufacturer’s warranty is usually one year, only the defective part can be taken care of. In order to benefit from the guarantee of the products it is imperative to keep the invoice of purchase of the product. We remind you that you also benefit from the legal guarantee of hidden defects in accordance with articles 1641 and following of the civil code.
Pursuant to article 211-4 et seq. Of the Consumer Code, Tridenn SARL undertakes to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of issue.
Tridenn SARL is also liable for defects in conformity resulting from the packaging, installation instructions or installation when this has been charged to the contract or has been carried out under its responsibility.
Tridenn SARL undertakes to provide a property in front of:
1. Be fit for the customary use of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities which he has presented to the purchaser in the form of a sample or a model;
– present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.

Article 9: Provisions of the law “Informatique et Libertés”

At any time, you have the right to access, modify, rectify and delete data concerning you (art. 34 of the “Informatiques et Libertés” law of 6 January 1978).

Article 10: Intellectual Property

The entire contents of the site (product descriptions, videos, editorial texts, product images and logo) are the property of Tridenn SARL. Any unauthorized use of this content by a third party, whether on a web medium (website) or other publications is strictly prohibited. Failure to respect this intellectual property will result in prosecution.

Article 11: Company details

Tridenn SARL has set up and operates the website Tridenn SARL 2 Impasse Bellevue, 29200 Brest. SIRET: 450401671800026 Tel +33 (0) 2 29 62 49 58

Attention : Tous les commandes seront expédiées selon leur ordre d'arrivée, avec un délai de livraison de 15 jours. Dismiss